BREAKING: National cell phone outage hits Charlotte
AT&T customers seem to be most affected; CMPD says 9-1-1 calls imperiled
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Charlotte-Mecklenburg Police say some residents were briefly unable to call 9-1-1 in national outage
by Tony Mecia
Thousands of Charlotte residents woke up Thursday to no cellular service, in part of a nationwide outage appearing mainly to hit users of AT&T but also Verizon and T-Mobile.
In Charlotte, Charlotte-Mecklenburg Police said on social media:
CMPD is aware of a nationwide outage impacting AT&T cell phone customers this morning. Customers were briefly unable to contact 9-1-1. There are no disruptions to our call center’s ability to receive 9-1-1 calls. Service should be returning shortly.
The outage left customers unable to place calls, send text messages or access the internet from their phones. Web access could work if on wifi.
National news organizations reported that customers were complaining of outages starting around 4 a.m. and that websites that track outage complaints were receiving spikes of complaints in the 7:00 hour.
CBS News reported that AT&T customers were reporting the most outages, but that T-Mobile, Verizon, UScellular and Consumer Cellular were also the subject of complaints.
It’s kind of a big deal, if you’re used to using your phone, or if you have an emergency.
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Executive editor: Tony Mecia; Managing editor: Cristina Bolling; Staff writer: Lindsey Banks